FAQs
How to enjoy our chocolate
Each of our individual chocolates is freshly hand crafted using only premium ingredients and contains NO ARTIFICIAL PRESERVATIVES OR FLAVOURING, so has a limited shelf life.
Consume soon after purchase and within the recommended BEST BEFORE date. The fresher the better!
To ensure our chocolate is consumed at its best, we suggest you store products in a cool dry place, away from direct sunlight or odour-producing items. This ensures your chocolate maintains its natural flavours and is enjoyed as we intended. If you keep it in the fridge it is best kept in an airtight container to ensure moisture does not get to the chocolate, ensure you take out 30 minutes before consumption to bring to room temperature.
Allergies
Here at Honest Chocolat all our chocolates are gluten free and soy free. The majority of our products are dairy free, including our water ganache bonbons and caramels. Only our milk chocolates contain dairy. We also have a range of products that are sugar free.
A few of our products do contain nuts, but you will also find suitable alternatives within our range. PLEASE NOTE: All of our products at Honest Chocolat are made in a kitchen which produces items with nuts. If you are severely allergic then we cannot guarantee that there are not traces of it in our chocolate.
Delivery
Our standard or rural deliveries are sent via NZ Couriers. Orders are typically delivered between two and five days after your order is placed. Please contact us directly if your order is urgent. Once the order has been picked up by the Couriers you will received email notifications with tracking details.
Rural deliveries allow an extra 2-3 days
We are currently unable to deliver to a PO Box.
We need a daytime delivery address to ensure you receive your chocolates in the best conditions possible. If you place your order from Sundays to Thursday, your order will usually be shipped the day after you have placed your order. Since our couriers do not operate over the weekend, any orders received between Thursday and Sunday will be shipped on the following Monday. No deliveries are available on Public Holidays.
Shipping costs
North Island: FREE for orders over $80, otherwise it is $8 for Auckland, $13 for Waiheke Island and $11.50 for the rest of the North Island (EXCLUDING Great Barrier Island)
South Island: FREE for orders over $80, otherwise it is $17
Great Barrier Island, extra charges apply. Please contact us directly hello@honestchocolat.com.
Overseas delivery:
AUSTRALIA - we send via normal International post (NOT tracked)
3 to 10 working days lead time for delivery.
Up to 1kg NZD$28.00 from 1.01kg up to 2kg NZD$37.00
Please send us an email for delivery to any other country. hello@honestchocolat.com
Returns and Exchanges
If for any reason you are not completely satisfied with any of our products, please return the unused portion together with your receipt and a written explanation, and we will offer you your choice of a refund, replacement or similar value exchange.
Please include the packaging including the “best before” date to help us determine the cause of the problem.
We never send damaged products, however on rare occasions breakages do unfortunately happen in transit. If you have received a parcel with damaged chocolates, please get in touch with us and let us know. We will endeavor to find a more than suitable solution. Thank you for your understanding.
Security
Your payment is being handled by a secure payment system provided by Direct Payment Solutions to ensure the safety of your credit card details. Your payment will be processed in real-time with Bank Grade security. We have no access to your credit card details at any time during your transaction, and your transaction information is stored by DPS in a PCI-DSS security compliant data centre.
Honest Chocolat understands your concern about security and privacy, and will never give out, sell or rent your email address or any other customer information to any other company. Unless we are required to by law, we will not give information concerning you to any third party without your permission.
Any concern, please email us at hello@honestchocolat.com.
What is water ganache?
Traditionally a ganache is made of varying ratios of chocolate and cream. It is French in origin (of course!) and is very versatile in its uses. It can be made thick for filling truffles or thin to act as a glaze for cakes. Here at Honest Chocolat we approach ganaches differently and simply use water instead of cream. Many people think chocolate and water don’t mix but if the right techniques are used then the same indulgent, velvety texture can be achieved without any of the dairy.
With a water ganache the quality of the chocolate is no longer masked by the fat of the cream, so it cannot hide. We select great tasting chocolate with fine aromatic flavours that are brought to the fore by turning it into our ganache. The flavour is bright and clean, rich and decadent.
Added benefits are that our water ganache bonbons are vegan, gluten free and have less calories compared to a traditional ganache. We work with local suppliers of fruits, herbs and spices to come up with exciting flavours and hand decorate them to make them look as good as they taste.
